Last updated: [November 18, 2022]
For the purposes of this Policy, “Personal Information” means any information about an individual that directly or indirectly identifies that individual or that, individually or in combination with other information, identifies that individual. In general, Personal Information does not include business contact information, such as your name, title, or business contact information.
WHAT PERSONAL INFORMATION DO WE COLLECT?
In the course of conducting our business and providing our services, Personal Information collected may include, but is not limited to, the following:
- Your image, if applicable;
- Your navigation on the Platform;
- Your contact information, such as your name and email address, in order to identify you and correspond with you;
- Your login information, such as your email address and password;
- Your communication preferences, such as comments or survey responses;
- Any other Personal Information you have provided to us.
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
Directly from you
Generally, we obtain Personal Information that we need directly from you, for example, when you use our services or communicate with us.
With a legal basis such as your consent
The legal basis for Processing your Personal Information is generally consent, unless applicable law provides another permissible legal basis (for example, to comply with our legal obligations, where necessary to establish, exercise or defend a legal claim or legal proceeding).
Refusal of collection and withdrawal of your consent
You have the right, if you wish, to refuse the Processing of your Personal Information. You may also, at any time, and subject to reasonable notice and any applicable legal or contractual restrictions, withdraw your consent (if any) to the Processing of your Personal Information in our possession by contacting us. You should be aware, however, that if you choose not to provide your Personal Information, this may prevent you from, for example, using the Platform, as this information is essential to the access to the Platform. You may contact Depix as indicated in the “Contact Us” section to submit any requests in this regard.
WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
For limited and specific purposes
Personal Information collected by Depix may be used for the following purposes:
- Establishing and managing our relationship with you;
- Providing and maintaining the services requested, namely access to the Platform;
- Responding to your information requests;
- Responding to your requests for assistance;
- Enabling business development and marketing, including informing our current and future customers of our new offerings, with their prior consent;
- Study trends and generate statistics on use to improve the user experience on the Platform ;
- As permitted or required by any applicable legal or regulatory requirements or provision;
- Any other purpose to which you have consented
(collectively, the “Purposes”).
To send you the Messages
If you have consented to receive such information, Depix may send you newsletters, e-mails, news about, among other new features or products, updates, contests, special offers and/or other written communications (“Messages”) regarding Depix’s services and/or products and/or third-party’s products or services. You may opt-out of receiving Messages as indicated in the “Contact Us” section or by following the instructions contained in the Messages. However, Depix may continue to send you Messages to inform you of available upgrades or critical technical issues related to the Platform, or to provide you with important information about your account (if any).
For secondary purposes
Depix may also aggregate and anonymize Personal Information you have provided in order to create statistical data that Depix may use to improve the Platform and train machine learning algorithms. Depix may also share this information with its partners. Such statistical data does not include Personal Information.
WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
Depix does not rent or sell any of your Personal Information to third parties and will not share it with third parties without your consent, unless required by law or as necessary for the purposes set out below.
With our employees
In the course of their work, our employees may need to access your Personal Information, for example, when you contact us or request technical support. Their access is limited to what is necessary to perform their duties.
With our strategic partners
Depix may share your Personal Information with its partners to the extent that such disclosure is required to fulfill the Purposes. Depix may use third parties to facilitate its activities, such as online payment service providers, analytics and product’s growth service providers, or hosting service providers. As part of these activities, Depix’s service providers may have access to and use your Personal Information for a limited time. When Depix engages third parties to Process any Personal Information, Depix implements reasonable contractual and technical safeguards to ensure that such third parties keep all Personal Information they Process strictly confidential. Please note that these third parties may be located in locations other than your current location, in which case appropriate measures are taken by Depix, as described below in the section “Where is your Personal Information hosted and transferred?”.
Where required by applicable law
Depix may also share your Personal Information if required by law or in the good faith belief that such action is necessary to: (i) comply with applicable laws; (ii) comply with an order of a judicial authority of competent jurisdiction; (iii) comply with any legal process served on Depix; (iv) protect and defend the rights or property of Depix; (v) enforce or verify your compliance with agreements with Depix, if any; (vi) prevent fraud or other illegal activity perpetrated through the Platform; or (vii) act in urgent circumstances to protect the personal safety of users of the Platform or the general public.
When transferring a business
We may share your Personal Information without your consent when our operations require it (for example, in the event of a merger, acquisition, bankruptcy or sale of assets). In such circumstances, we may also share some or all of your Personal Information with the relevant third-party (or its advisors) for purposes of a due diligence process.
For other purposes with your consent
Where you have expressly consented to it, your Personal Information may be shared with other third parties. For example, there may be specific instances where additional terms and conditions apply and through these, we make it clear that specific third parties are Processing your Personal Information.
THIRD-PARTY SERVICES AND PLATFORMS
Links to third-party platforms
We may include links on the Platform to third-party sites or services that we do not control, for example, if you use an integrated feature of Google or social networks (Facebook, Twitter, LinkedIn, etc.). These third parties may share certain information about you with us. Your activities on the Platform may be displayed on social network platforms. Please read the privacy policies of those sites, applications or platforms that may collect Personal Information to understand their privacy policies and Personal Information collection practices. This Policy applies only to Personal Information Processed by or on behalf of Depix.
Use of reCAPTCHA
Strictly necessary Cookies
These Cookies are necessary for the operation of the Platform and cannot be disabled in our systems. Strictly necessary Cookies must be present in order for the Platform to provide basic functions; they may include logging in, adding items to a shopping cart or electronic billing. They also allow a user to navigate from one page to another without losing previous actions from the same session.
If you have consented to their use, Depix and/or its third-party partners may also use the following non-essential Cookies in connection with the Platform and Messages:
Cookies we use
Depix may use different types of Cookies. As indicated below, some Cookies are strictly necessary for the proper functioning of the Platform, while others are used with your prior consent for functional or performance purposes:
Functionality cookies (also known as “preference cookies”). These Cookies are not essential to the provision of our services. They allow us to personalize and improve the user’s experience. For example, if you have consented to their use, these Cookies will store your communication and language preferences.
Social network Cookies. If you have consented to their use, we may use social network cookies, such as the Facebook pixel, to offer you the opportunity to share images on social network platforms.
Analytical Cookies. We may use analytical Cookies to better understand traffic patterns on the Platform (for example, Google Analytics and Hotjar), to help us measure and improve the effectiveness of the Platform and the Messages, and to determine whether those Messages have been opened and the links contained therein have been clicked. These Cookies are used for statistical purposes only. All information that these Cookies collect is aggregated. To refuse to be tracked by Google Analytics, please consult this module: https://tools.google.com/dlpage/gaoptout?hl=en. To refuse to be tracked by Hotjar, see this module: https://www.hotjar.com/privacy/. You can also refuse the use of analytics Cookies by following the instructions below.
How to manage Cookies
With the exception of strictly necessary Cookies, we will only place Cookies on your devices with your consent, and these Cookies will be retained for a maximum period of thirteen (13) months from the time they are placed on your devices. At the end of this period, your consent will again be required.
Cookies can be managed and/or disabled via your browser’s Cookie settings. For details on how to configure browsers, please consult the help center for Chrome, Safari, Firefox, Internet Explorer, Edge or Opera. Social network Cookies (“plugins”) can also be managed by consulting the policies of the following networks (to the extent applicable):
However, if you reject Cookies, you may not be able to use all the features of the Platform and Messages. If you would like more information on how to manage and/or disable non-essential Cookies, please visit https://allaboutcookies.org/ and https://optout.aboutads.info/?c=3&lang=en.
Where is your Personal Information stored and transferred?
Personal Information we collect is hosted in secure systems hosted on servers that may be located outside your province, territory, or country of residence, including in Canada, the European Union, Jordania, and the United States. We may also retain agents and service providers who may be located outside of Quebec. However, we strive to protect Personal Information in our custody, including Personal Information entrusted to an agent or service provider, whether they are located in Canada, the European Union, the United States, Jordania or other jurisdictions or countries. In particular, we strive to limit their access to Personal Information to that which is necessary to perform their assigned functions. Please be aware that we also strive to put in place contractual arrangements with these agents and service providers to ensure the confidentiality and security of your Personal Information. This may include implementing robust and effective security measures. If you have additional questions about this, you may contact us.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
Your Personal Information will be retained only as long as necessary for the fulfillment of the Purposes for which it was collected, or in accordance with Depix’s legitimate interests, or to comply with applicable legal, tax or regulatory requirements. At the end of this period, we will endeavor to destroy or anonymize such information.
In determining the appropriate retention period for your Personal Information, we consider the amount, nature and sensitivity of Personal Information involved, the potential risk of harm from unauthorized use or disclosure of your Personal Information, the Purposes for which we Process your Personal Information and the possibility of achieving those Purposes by other means, as well as any applicable legal, tax or regulatory requirements. If you would like more information on this subject, please contact us.
At any time, you may request deletion of your account by contacting us.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
With necessary and appropriate security measures
We strive to apply the necessary and appropriate security measures to ensure the confidentiality of Personal Information in our possession. In doing so, we follow generally accepted industry standards. Personal Information in our possession is therefore only accessible to those individuals who have the authority to access it and who only consult it when necessary for the performance of their duties. Appropriate physical, technical and administrative safeguards and security measures have been put in place and are maintained to minimize the risk of incidents. These measures include, for example, restricted access to the physical office and Personal Information. If you believe your Personal Information has been compromised, we invite you to contact us.
The Platform is only available to persons 14 years of age or older. Depix does not knowingly Process Personal Information from children under the age of 14, unless a parent or legal guardian has consented. If you believe that Personal Information has been collected from children under the age of 14 without your prior consent, you may contact Depix as described in the “Contact Us” section.
WHAT ARE YOUR RIGHTS?
Depending on applicable law, you may have certain rights in relation to your Personal Information such as the right to portability and de-indexation of your Personal Information, the right to obtain access to or rectification of your Personal Information, the right to withdraw your consent (if any), the right not to be discriminated against, the right to restrict Depix’s Processing of your Personal Information, and the right to object to such Processing. To exercise any of these rights (to the extent available), please contact us by writing to the address available in the “Contact Us” section
POLICY CHANGES AND UPDATES
Depix may, at its discretion, update, revise, modify or supplement this Policy from time to time. If material changes are made to the Policy, you will be notified when you log in and/or we will send you a link to the new version of the Policy. The Policy and any related agreements, if any, will be posted on our Platform. Depix requests that its users review the revised Policy before continuing to use its Platform.
Depix has established procedures for receiving complaints and inquiries about its Personal Information policies and practices. We will inform individuals who make inquiries or lodge complaints of the existence of the relevant procedures. Depix will investigate all complaints. If a complaint is found to be justified, we will take appropriate measures, including, if necessary, amending our policies and practices. Please feel free to contact us with any questions, inquiries, comments, or complaints regarding your Personal Information. To do so, we invite you to contact us at the following address:
Head Office Address: 780 Brewster Avenue, RC-016, Montreal, Quebec, H4C 2K1
Phone number: 1-438-380-5435
Email address: email@example.com
You may at any time file a complaint with the appropriate authority if you believe that Depix is not processing your Personal Information in accordance with this Policy or applicable laws.